MOBY GROUP operates in South & Central Asia, the Middle East and Africa. Headquartered in Dubai, the group employs over 1,200 individuals across 16 businesses. MOBY has been widely recognized for its role in bringing news and entertainment to underserved populations. It serves over 300 million people through its activities in broadcasting, digital & online, production, strategic communications, publishing, music, sports and research.

Job Summary

• Provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues.

The IT Support Engineer - Kabul will have responsibilities that include:

• Installation and Configuration of Windows (Win7, Win10, Win11, Server 20XX), basic troubleshooting knowledge of Macintosh OS and Linux.
•   Advanced knowledge of Office Packages (2010, 2013, 2016, Office365)
•  Good understanding of Outlook and emailing systems (POP, IMAP, MAPI, SMTP)
•  Good understanding of DNS services and records and other network services such as (DHCP, FTP, HTTP, etc.)
•  Good Networking, TCP/IP knowledge, and Troubleshooting
•  Mobile Devices/ HHD (Handheld Devices) such as IOS and Android-based devices
•  Office Equipment (Printers, Copiers, Scanners, IP Phones, Digital Senders, etc...)
•  Hardware Maintenance/ Cleaning of IT Equipment – Datacenters but not limited to the Servers, Workstations, Terminals, PCs, Laptops, Switches, Routers, and other IT-related devices.
• Good understanding of Security Applications such as (Antivirus, Anti-spam, other antimalware applications) and other security best practices.
• Office/Remote-based IT/ Servicedesk support (Online / Onsite/ Remote) Office environment with travel to national remote offices and studios when required.
• Lifting of heavy equipment (servers, PCs) and regular/ scheduled IT equipment cleanup in Datacenters, Buildings, Offices, and Projects, deploying/ running of network cabling and ducting,
• Acting as 1st and 2nd level IT Support/ IT Service Desk and for the tasks assigned by Team leader or line manager.
• Installing operating systems, application software, hardware, the partition of Drives, Cards, etc.
•  Repairing any kind of desktop systems, laptops, and printer equipment when facing problems
•  Supports the acquisition, installation, and maintenance of the organization’s local area network hardware/software when necessary
•  Responsible for troubleshooting workstations, networks, software applications, and other technologies related to Information technology
•  Monitors and provides feedback to ISP and other related providers for continued connectivity and service standards
•  Installation of new staff computers, testing of all functionalities, and follow-up to verify that users are able to do their tasks
•  Provide backup support for office and server computers (regularly every week)
•  Follow up with customers to ensure issue has been resolved
•  Respond to email messages for customers seeking help

Job Requirment

•   Minimum of 3 years of deep experience in IT Support or a relevant position in an Enterprise or medium-level company.
•   Bachelor’s degree in computer science (BCS, BIT, or equivalent) – Required Microsoft:
•   CCNA – Preferred
•   MCSA/ MCSE/ MCITP – Preferred
•  CompTIA: Preferred
•   A+ Certification and Knowledge – Preferred
•  A+ Certification Online – Preferred
• General Skill:
•  Excellent verbal and written communication skills (English, Persian, Pashto)
• Respond to all helpdesk and service Desk calls during assigned shift
•   Highest level of user satisfaction
• Minimum user downtime and business impact
• Incident management
• Solving, assigning, and escalating of tickets and updating the status and results on a timely manner

Submission Guideline

• Interested candidates should send their resume via e-mail.

• Indicate in the subject line the title of the position, and vacancy announcement.

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Country

Afghanistan

City

Kabul

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